FAQ

1. What are my shipping options?

We ship our packages via UPS, USPS, Fedex and Canada Post.

2. How do I track my order?

When your order is shipped, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

3. Do you allow wholesale?

Please send an email to Cme4menow@gmail.com to inquire.

4. I would love to collaborate, volunteer or work for you? How do I find out about job vacancies?

Please send an email to Cme4menow@gmail.com to inquire.

5. How will I detect fraud/emails, calls seeking sensitive information?

Cme4me staff will never call never call/ email/text or contact you requesting sensitive information. Cme4me takes reasonable steps to protect personal information in our control against loss, theft, and unauthorized access, disclosure or misuse with administrative, technical and physical safeguards appropriate to the sensitivity of the personal information.

6. What are your sanitation protocols?

If you're not feeling well, we ask that you stay at home for now. But we're happy to help with online ordering. 

Not comfortable attending an event or shopping just yet? We get it. We offer delivery and contactless drop-off, as well as consultation calls with our staff.

Our warehouse are regularly cleaned and sanitized for your protection (and ours).

All testers have been removed from vending but we can always make you a sample of anything you’d like to try.

7. I decided I no longer want my purchase can J return it?

No

8. Why is my debit/credit card not being excepted?

The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.

9. Why hasn’t my package arrived?

Due to the increase in COVID-19 cases, we are  working at a reduced capacity to keep our staff and communities safe. We are doing our best to get all orders picked, packed, and shipped as quickly as possible, but please expect a 1 - 2 week delay in receiving your tracking number. 

10. I accidentally entered the wrong address. Can I change it after the order has been placed?

Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped. 

11. Can I change my payment method after order has been placed?

Unfortunately no. Once you have checked out, we're not able to change the payment method on the order.

12. I have a tracking number, but my order shows no movement. When will I get it?

Don't be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process.

13. I received a package with no sender information. Can you please tell me who sent it?

If you received a gift and do not know who sent it, we're happy to help. Please reach out to our Customer Care team and provide the order information found on the slip in your box so that we can best assist you.

14. How do I change or cancel my order?

We do not normally accept order cancellations or changes once an order has been processed.

15. What if I don’t receive my delivery?

If you don’t receive your order, contact us. Please make sure you have your order number ready so our Customer Care team can help you as quickly as possible.